CORONAVIRUS POLICY AND PROCEDURES

While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our passengers and employees remain our top priority. In line with the direction provided by health experts and government officials we have adapted and revised our charter offering, policy, and procedures to comply with all CDC guidelines in order to keep our passengers safe, healthy, and comfortable. We will continue to carefully evaluate this complex and fluid situation and make adjustments accordingly.

TFD Adventure Co. has always been safety oriented in all aspects of boating. Our crew has been extensively trained to put the safety of our guests first and foremost. We have added a comprehensive list of procedures to ensure cleanliness and compliance. Please see the list below containing our updated policy and procedures.

Captain and crew will be required to wear a mask at all times when interacting with guests. When the captain is at the helm station they will be able to remove their mask as long as everyone on board is comfortable.
If you are feeling ill or experiencing symptoms including fever, cough, shortness of breath, we ask that you please stay home. This includes our crew.
Captain and crew will be screened daily for the above described symptoms.
Guests are advised to bring their own mask and gloves aboard the vessel.
Masks and gloves will be available for purchase if a guest does not bring their own.
Capacity might be limited in order to maintain proper distancing to ensure the safety of our guests. This capacity is subject to change based on regulation regarding Covid-19.
Guests are advised to follow social distancing guidelines and maintain a 6 foot distance between other passengers
Private charters will be our only initial offering to make sure our guests are gathering with close friends and family only.
All surfaces will be regularly sanitized during and between tours
Hand sanitizer will be provided in multiple locations throughout the vessel
All bookings will need to be placed directly through the website in order to reduce contact
TFD Adventure Co. reserves the right to refuse a passenger or a charter if that person/group seems to be experiencing any symptoms including fever, cough, and shortness of breath.

Cancellation and Rescheduling due to Covid-19:

TFD Adventure Co. has always been flexible in regards to rescheduling cruises due to unforeseen circumstances. Rescheduling due to Coronavirus is no exception. Rest assured that if your tour is cancelled due to the Coronavirus, rescheduling will be painless and hassle free. We are stressing that you reschedule your tour instead of cancelling completely in order to support small business during this time. Please see our standard cancellation policy below.

Cancellation Policy:

For all cancellations made with less than 7 days notice, customers will receive a credit towards a future cruise; no refunds are issued. Full refunds may be processed at the discretion of TFDADCO on a case by case basis. No credits or refunds are issued within 48 hours of the scheduled cruise due to staffing and preparation cost. Cancellations may be made by contacting our office via email at nicb@tfdadventureco.com, or by calling (616) 610-7648, you will receive a confirmation wthin 48 hours.

The boat cruises run regardless of weather conditions. In the situation where we are forced to cancel a cruise due to weather, you will be allowed to reschedule to another time, subject to availability, or we may decide to offer you a refund.

Charter boats in Michigan have been allowed to operate under certain provisions as of May 7th. TFD Adventure Co. has met and exceeded all of these provisions in order to offer a limited Charter experience to our customers. See a detailed list of these provisions below.

Under provisions detailed in Executive Order 2020-77, charter and fishing guide operations that involve boats, canoes and other marine vessels may resume activities on May 7, 2020, provided they:

Prohibit gatherings of any size in which people cannot maintain six feet of distance from one another.
Limit in-person interaction with clients and patrons to the maximum extent possible, and bar any such interaction in which people cannot maintain six feet of distance from one another.
Provide personal protective equipment such as gloves, goggles, face shields, and face masks as appropriate for the activity being performed.
Adopt protocols to limit the sharing of tools and equipment to the maximum extent possible and to ensure frequent and thorough cleaning of tools, equipment, and frequently touched surfaces.