COVID 19 / Flu / and Respiratory Illness Prevention Policy and Procedures

The safety and well-being of our passengers and employees remain our top priority. In line with the direction provided by health experts and government officials we have adapted and revised our charter offering, policy, and procedures to comply with all CDC guidelines in order to keep our passengers safe, healthy, and comfortable. We will continue to carefully evaluate the guidelines set in place by the CDC to ensure compliance.

TFD Adventure Co. has always been safety oriented in all aspects of boating. Our crew has been extensively trained to put the safety of our guests first and foremost. We have added a comprehensive list of procedures to ensure cleanliness and compliance.

Please see the list below containing our updated policy and procedures.

If you are feeling ill or experiencing symptoms including fever, cough, shortness of breath, we ask that you please stay home. This includes our crew.
Masks are no longer required. If you wish to wear a mask you must provide your own.
Capacity might be limited in order to maintain proper distancing to ensure the safety of our guests. This capacity is subject to change.
Guests are advised to follow social distancing guidelines and maintain a 6 foot distance between other passengers.
All surfaces will be regularly sanitized during and between tours.
TFD Adventure Co. reserves the right to refuse a passenger or a charter if that person/group seems to be experiencing any symptoms including fever, cough, and shortness of breath.
If you or a guest are experiencing symptoms of COVID, Flu, Respiratory Illness, or fever, we ask that you not attend.

Cancellation Policy:

For all cancellations made with less than 7 days notice, customers will receive a credit towards a future cruise; no refunds are issued. Full refunds may be processed at the discretion of TFDADCO on a case by case basis. No credits or refunds are issued within 48 hours of the scheduled cruise due to staffing and preparation cost. Cancellations may be made by contacting our office via email at vanetteb@tfdadventureco.com, or by calling (616) 610-7648, you will receive a confirmation within 48 hours.

The boat cruises run regardless of weather conditions. In the situation where we are forced to cancel a cruise due to weather, you will be allowed to reschedule to another time, subject to availability, or a full refund will be issued.

Current CDC Information:

General illness prevention measures: https://www.cdc.gov/respiratory-viruses/prevention/precautions-when-sick.html

Respiratory illness data: https://www.cdc.gov/respiratory-viruses/data/index.html